Terms and Conditions

Terms And Conditions

Last updated: 23rd June, 2023

Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and OliveCare Wellness and Health Services Ltd (‘the Company’ or ‘OliveCareWHS’ or ‘we’, ‘our’ or ‘us’). It governs your access to and the use of the Company’s website, mobile application and the Services provided by OliveCareWHS.

Our collection and use of your personal information in connection with your use of our Services is described in our Privacy Policy.

Your access to use our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, agents, and any other person who access or use our services.

Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to your local law or regulation.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access our services.

Consent

In these Terms,

“Account” - means a unique personified account registered in the name of the User and which contains details of the User’s transactions/operations on the Platform (as defined below).

“Dashboard” - means the User interface that is used to view the test report, track the status of the test report and also serves as a repository for the User’s health record.

“Mobile Application” - means any mobile application developed by OliveCareWHS. 

“Order ID” - means the order identification unique to each Service purchased by the User.

“Platform” - means, collectively the Company’s website, mobile application and other related applications provided by OliveCareWHS.

“Service(s)” - means all products and services provided to you by OliveCareWHS and as described in clause 3 of these Terms.

“Site” - means the website for the services provided by OliveCareWHS which can be found at olivecare.com.ng

“Terms” - means these standard terms of service.

“User” - means persons, customers and visitors who access the Service.

Acceptance of Terms

The Service is offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Platform, which are incorporated by reference, including operating rules, policies, and procedures of third-party service providers to the Platform that are referenced herein. These Terms apply to every user of the Service. In addition, some Services offered through the Platform may be subject to additional terms and conditions adopted by the Platform. Your use of those Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.

OliveCareWHS reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Platform. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Platform and the Service. Your continued use of the Service following the posting of any changes to the Terms will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

OliveCareWHS reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or content) at any time for any reason. OliveCareWHS may also impose limits on certain features and Services or restrict your access to parts of or the entire Platform without notice or liability.

Scope of OliveCareWHS's Services

• • OliveCareWHS is a digital health platform that      makes wellness and health services easy and convenient with at-home/office   sample collection and digital results, wellness programes, home nursing and recovery care services, medical consultation and health counselling.
• • OliveCareWHS’s Services can be accessed through      its web and mobile applications.
• • To access our Services, a User may be required      to sign up on the Platform and create an Account by providing the User’s      name, email address, phone number, date of birth, gender, home address,      and password.
• • OliveCareWHS reserves the right to request for      further information from you pertaining to you or the creation of your      Account at any time. Failure to provide such information within the time      required by OliveCareWHS may result in OliveCareWHS declining to accept      your request or a delay in the creation of your Account.
• • A User is granted access to use the Platform and      has a responsibility to ensure that no third party shall gain access to      the User’s account information. Accounts can only be used by the person in      whose name and information they are registered under. The User is granted      an exclusive and non-assignable right to the use of and to access the      Account and it is his/her responsibility to ensure that no other third      party, including, without limitation, to any next of kin and/or to members      of his/her immediate family, shall gain access to and/or trade through the      Account assigned to him/her.
• • You must be at least 18 years old and able to      enter into legally binding contracts to access and use the Services. By      accessing or using the Platform, you represent and warrant that you are 18      or older and have the legal capacity and authority to enter into a      contract.
• • You hereby authorise us to, directly or through      third parties, make any inquiries we consider necessary to verify your      identity and/or protect against fraud, including to query identity      information contained in public reports (e.g., your name, address, past      addresses, or date of birth), to query account information associated with      your linked bank account (e.g., name or account balance), and to take      action we reasonably deem necessary based on the results of such inquiries      and reports. You further authorise any and all third parties to which such      inquiries or requests may be directed to fully respond to such inquiries      or requests.
• •You consent that we may disclose and or transfer your      information to third parties or any other entity we deem necessary to      perform our obligations to you under this Agreement.
• •OliveCareWHS does not assume any responsibility for      the confirmation of any User’s identity. Notwithstanding the above, for      transparency and as permitted by Applicable Laws, we may ask Users to      provide a form of government identification or other information or undertake      additional checks designed to help verify the identities or backgrounds of      the Users.
• •You agree to strictly observe the security and      authentication procedures of the Platform and you will log out from the      Platform at the end of every visit.
• •When you create an account with us, you must provide      us with information that is accurate, complete, and current at all times.      Failure to do so constitutes a breach of these Terms, which may result in      immediate termination of your account on our Platform and the Service.

Use of Services

The term “Services” means and includes the wellness screenings, diagnostic tests/health packages, sample collection and medical courier, medical consultation and health counselling and nursing and recovery care services provided by the Company as displayed on its Platform.

The use of the Platform entitles you to avail the Services in the following manner:

• • To view the wellness/health package(s), sample      collection and medical courier, medical consultation and health counselling      and nursing and recovery care services being offered on the Platform and      book the service(s) which suit your requirements.
• • Select any of the options i.e. (a) walk into any      of the listed partners laboratories near you to give sample or (b) home/office      sample collection in which case the Company shall send its      representative(s) to your home for collection of the sample or to render      the specific service booked or (c) engage with the company      representatives/provider online for the specific service booked.
• • After collection of your sample,  and once your test report is ready your      test report by e-mail on your registered e-mail address or by sms/WhatsApp      on your registered mobile number.
• • We anticipate that your tests report will be      available within the specified hours/days as specified for the package you      are doing.
• In      the event that we are unable to meet the timeline, we will inform you.
• In      the case of a home/office service, our representative will be deployed to      your home/office/location at dates and time as agreed in our response to      your booking/request.

The Services are non-transferable i.e. only the person in whose name the service/health package(s) is assigned at the time of booking will be eligible to avail the Services.

For availing the Services, booking is to be done at least a day in advance before 5 p.m. daily. In case a booking is done after 5 pm, the service will be fulfilled the next day except for public holidays and weekends where a premium customer has specifically requested for customized service(s).

You are required to provide a photo-identification card and your Order ID at the time of the visit to the testing facility or at the time of availing home service.

You will be required to follow strictly the instructions/guidelines that is provided by the Company on its Platform before accessing the services

The Company reserves the right to change the nature of Services at its sole discretion and publish such changes on the Platform.

You consent to take all the responsibility for your actions in utilising the Services through the use of our Platform and we shall not be liable for any such action.

Notwithstanding anything to the contrary contained elsewhere herein, you represent that you are not a person barred from receiving the Services under the applicable laws in your jurisdiction.

You confirm and acknowledge that OliveCareWHS shall not be liable or responsible for any deficiency in payment of consideration payable towards the Services booked by you on the Platform. The Services on the platform may not be accessible if OliveCareWHS is unable to confirm the receipt of full payment from the User.

OliveCareWHS shall not offer any refund against the Services already booked through use of the Website unless any error has occurred during the booking of Services. Refund shall be at the absolute discretion of OliveCareWHS.

You acknowledge that the third party doctors and third party healthcare providers empanelled and/or associated with us are independent contractors and thereby we have an independent contractor relationship with such third party doctors and third party healthcare providers and therefore, in no event, will we be directly or vicariously liable for any advice or medical consultancy, treatment or any loss arising therefrom that the third party doctors and third party healthcare providers may provide to you as part of the Services.

The opinions, statements, diagnosis, prognosis, answers, prescriptions, in-person consultation, treatment and tele-consultations (collectively “consultation”) provided by third party doctors and/or any medical practitioner, consultant, specialist, professional or any other person associated/employed by third party healthcare providers through our Platform are solely the individual and independent opinions and statements of such third party doctors and third party healthcare providers and do not reflect the opinions of OliveCareWHS, its entities and affiliates.

You acknowledge that although some of the content, blog, articles, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “information”) that is provided to you on the Platform (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession, the provision of such information does not create a doctor/medical professional-patient relationship, but are for informational purposes only and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Platform should be used for information purposes only.

Fees and Payment Terms

The User is required to pay to use any of our Services.

The Company shall endeavour to provide the User with payment facilities/gateways to pay the required fee through credit cards (Visa and MasterCard), debit cards, cash cards and internet banking

It is understood and agreed by the User that the Services shall only commence after clearance of funds in the accounts of the Company

It is understood and agreed by the User that payment mechanisms may be governed by separate/additional terms of use prescribed by the Company.

The Company reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment has been levied via credit card. In the event the payment has been processed by the Company, the same shall be credited to your bank account within 7-14 working days and duly notified to you by email.

Subject to the requirements of the law, OliveCareWHS will not refund paid fees. OliveCareWHS may however consider limited refund requests on a case-by-case basis.

It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Service shall be the sole responsibility of the User.

The Company further reserves the right to alter any and all fees for its Services from time to time, without notice.

The User may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Platform. Further, the Company reserves the right to change the price of any Service upon its sole discretion without any prior notice to the Users.

You will notify us in writing in the event you dispute any fees paid or payable by you under these Terms. If you dispute any fees, you agree to act reasonably and in good faith and will cooperate diligently with us to resolve the dispute. You will provide such notice to us within 30 (thirty) working days of the date we bill you for such fees that are in dispute and the parties will work together to resolve the dispute promptly.

Users' Representations & Warranties

Representations and warranties are statements and promises made by you to OliveCareWHS, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use the Services:

• • You are over the age of 18 years;
• •You are of sound mind and have the capacity to enter      into a legally binding contract;
• • All personal information that you provide about      yourself is accurate and true to the best of your knowledge;
• •All information that you provide about you is accurate      and true;
• •You have carefully considered the risks involved with      using the Platform, and its Services;
• •If you are registering or accepting these Terms on      behalf of a legal entity such as a company, or partnership, you are      legally authorised to do so and we may request evidence of such legal entitlement      (by way of a copy of any document which shows the valid and subsisting      authorisation);

Special Provisions For Mobile Applications

The Service and all rights in our product name, trade names, logos, service marks, slogans, product packaging, its original content, features and functionality are and will remain the exclusive property of OliveCareWHS. Our trademarks may not be used in connection with any product or service without our prior written consent.

You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit OliveCareWHS’s website or collective content, except to the extent that you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by OliveCareWHS or its licensors, except for the licenses and rights expressly granted in these Terms.

Subject to your compliance with these Terms, OliveCareWHS grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to access and view any collective content made available on or through the website and accessible to you, solely for your personal and non-commercial use.

Users shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.

Data Accuracy

OliveCareWHS may make available Mobile Applications to access the Services via a mobile device. To use the Mobile Application, you must have a mobile device that is compatible with the mobile service.

OliveCareWHS does not warrant that the Mobile Application will be compatible with your mobile device. OliveCareWHS hereby grants to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by you, for your personal use.

You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application.

You acknowledge that OliveCareWHS may occasionally issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades.

Standard data charges from your mobile network or internet service provider may apply to your use of the Mobile Application.

The following additional terms and conditions apply with respect to any Mobile Application that OliveCareWHS provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):

• • You acknowledge that these Terms are between you      and OliveCareWHS only, and not with Apple, Inc. (“Apple”).
• •Your use of OliveCareWHS’s iOS App must comply with      Apple’s current App Store Terms of Service.
• • OliveCareWHS, and not Apple, is solely      responsible for our iOS App and the Services and related content available      on our iOS App. You acknowledge that Apple has no obligation to provide      maintenance and support services with respect to our iOS App. To the      maximum extent permitted by applicable law, Apple will have no warranty      obligation whatsoever with respect to our iOS App.
• •You agree that OliveCareWHS, and not Apple, is responsible      for addressing any claims by you or any third-party relating to our iOS      App or your possession and/or use of our iOS App, including, but not      limited to: (i) product liability claims; (ii) and claims arising under      consumer protection or similar legislation, and all such claims are      governed solely by these Terms and any law applicable to us as provider of      the iOS App.
• •You agree that OliveCareWHS, and not Apple, shall be      responsible, to the extent required by these Terms, for the investigation,      defense, settlement and discharge of any third-party intellectual property      infringement claim related to our iOS App or your possession and use of      our iOS App.
• •You represent and warrant that (i) you are not located      in a country that is subject to a U.S. Government embargo, or that has      been designated by the U.S. Government as a “terrorist supporting”      country; and (ii) You are not listed on any U.S. Government list of      prohibited or restricted parties.

The following additional terms and conditions apply with respect to any Mobile Application that OliveCareWHS provides to you designed for use on an Android-powered mobile device (an “Android App”):

• • You acknowledge that these Terms are between you      and OliveCareWHS only, and not with Google, Inc. (“Google”).
• •Your use of OliveCareWHS’s Android App must comply      with Google’s current Android Market Terms of Service.
• • Google is only a provider of the Android Market      where you obtained the Android App. OliveCareWHS, and not Google, are      solely responsible for OliveCareWHS’s Android App and the Services and      content available thereon. Google has no obligation or liability to you      with respect to OliveCareWHS’s Android App or these Terms.
• •You acknowledge and agree that Google is a third-party      beneficiary to the Terms as they relate to OliveCareWHS’s Android App.

Maintenance

The Company may at its sole discretion and without assigning any reason whatsoever at any time deactivate or/and suspend the User’s access to the Platform and/or the Services (as the case may be) without giving any prior notice, to carry out system maintenance or/and upgrading or/and testing or/and repairs or/and other related work. Without prejudice to any other provisions of this Agreement, the Company shall not be liable to indemnify the User for any loss or/and damage or/and costs or/and expense that the User may suffer or incur, and no fees or/and charges payable by the User to the Company shall be deducted or refunded or rebated, as a result of such deactivation or/and suspension.

Disclosures

You shall not use the Services for any purpose that is prohibited by these Terms. You are responsible for all your activity in connection with the Services. Violation of our rules may result in the termination and cancellation of your transaction. You acknowledge and agree that we may terminate any OliveCareWHS transaction initiated at any time for any reason (including, but not limited to, our independent assessment or the receipt of claims or allegations from third parties or authorities).

Users shall not utilize the Site and/or Platform or the Services for any illegal purpose.

You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Platform, you will not and will not assist or enable others to:

request, accept or make any payment for orders outside of the Platform. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold OliveCareWHS harmless from any liability for such payment;

discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behaviour;

use, display, mirror or frame the Platform or collective content, or any individual element within the OliveCareWHS, OliveCareWHS’s name, any trademark, logo or other proprietary information belonging to OliveCareWHS, or the layout and design of any page or form contained on a page in the Platform, without OliveCareWHS’s express written consent;

dilute, tarnish or otherwise harm OliveCareWHS’s brand in any way, including through unauthorized use of collective content, registering and/or using OliveCareWHS’s or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to OliveCareWHS’s domains, trademarks, taglines, promotional campaigns or collective content;

use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Platform for any purpose;

avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by OliveCareWHS or any of OliveCareWHS’s providers or any other third party to protect the Platform;

attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform;

take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Platform;

violate or infringe anyone else’s rights or otherwise cause harm to anyone.

You acknowledge that OliveCareWHS has no obligation to monitor the access to or use of the Platform by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure and improve the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist OliveCareWHS in good faith, and to provide OliveCareWHS with such information and take such actions as may be reasonably requested by OliveCareWHS with respect to any investigation undertaken by OliveCareWHS or a representative of OliveCareWHS regarding the use or abuse of the Platform.

If you feel that any User you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to OliveCareWHS by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

Link To Other Websites

The Platform may contain links to third-party websites or services that are not owned or controlled by OliveCareWHS.

OliveCareWHS has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that OliveCareWHS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend our Service to you immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Platform and our Service will immediately cease. If you wish to terminate your transaction, you may simply send an email to info@olivecare.com.ng

Indemnity

You agree to indemnify and hold harmless OliveCareWHS, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:

• • your fraudulent or illegal use of the Services      or the Platform;
• •your negligence or any default by you of any of these      Terms;
• • any inaccurate or incomplete information that      you have knowingly provided to us;
• • you allowing any other person to access your      account either with your permission or as a result of your failure to keep      your username and password private;
• • any claim made against you for actual or alleged      infringement of OliveCareWHS’s Intellectual Property or any actual or      alleged infringement of a third party’s Intellectual Property arising out      of or in connection with our Services or your use of the Platform.

Limitation of Liability

In no event shall OliveCareWHS, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• • Your use of the Platform or the Services or your      inability to use the Platform or the Services;
• •Any conduct or content of any third party on the Platform;
• • Any unauthorised access, use or alteration of      your transmissions or content, whether based on warranty, contract, tort      (including negligence) or any other legal theory, whether or not we have      been informed of the possibility of such damage, and even if a remedy set      forth herein is found to have failed of its essential purpose;
• •Any legal proceedings between the you and any third      parties.

Disclosure

Your use of the Service is at your sole risk. The use or reliance of any information contained on the Platform is solely at your own risk. The Platform is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

The Site may contain testimonials by Users of our Services. These testimonials reflect the real life experience and opionins of such Users. However, the experiences are personal to these particular Users and may not necessarily be representations of all Users of our Services. We do not claim, and you should not assume that all Users will have the same experience.

The User agrees and acknowledges that the Company has made no claims as to test/wellness/service report that can or may be obtained through use of any third party provider facility and cannot and does not warrant that all information in the test report is complete, reliable, and accurate. Although best efforts are made to ensure all information is accurate and up to date, occasionally unintended errors and misprints may occur. It is especially important that you always reach out to OliveCareWHS, her officers/representatives, or seek the advice of a physician or other qualified health provider with any questions you may have regarding the test report. Never disregard professional medical advice or delay in seeking it because of something you have read on the test/wellness/service report and/or the Platform.

If we communicate your test/wellness/service report report to you digitally by email/email etc, know that the communication should not be viewed as medical advice and is not meant to replace direct communication with a physician or other health service provider. All inquiries regarding the meaning or interpretation of the test/wellness/service report should be made to a healthcare provider.

OliveCareWHS does not replace the care of a medical practitioner or health provider and does not recommend self diagnosis or self medication. Any action you take on the information provided in the test report and/or the Platform is strictly at your own risk.

OliveCareWHS, its subsidiaries, affiliates, and its licensors do not warrant that a) the Platform will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Platform is free of viruses or other harmful components; or d) the results of using the Platform will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Dispute Resolution

Any disputes arising under or in connection with the validity, interpretation and performance of this Terms between you and OliveCareWHS or between OliveCareWHS and any third parties that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at the Lagos Court of Arbitration (LCA) before a single arbitrator in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.

The Parties shall endeavour in good faith to mutually agree on the selection of an arbitrator. If the Parties cannot mutually agree on the selection of an arbitrator within ten (10) days of the request, they shall apply to the LCA to appoint an arbitrator. Arbitration proceedings shall be conducted in Lagos. The arbitrator will be requested to render an award within ninety (90) days and to provide, in writing the reasoning for the award. The decision of any such arbitrator shall be final and binding on the parties.

Each party shall bear its cost in connection with the Arbitration and the arbitrator’s fees shall be split equally between both parties.

Force Majeure

OliveCareWHS shall not be liable for failure to perform, or for delay in performing its obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, weather, pandemics, epidemics, labour disputes, failure of sub-contractors or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.

Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to OliveCareWHS’s Platform or Services. You may submit your feedback by emailing us at info@olivecare.com.ng 

Any feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting your feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

Change To Terms & Conditions

OliveCareWHS reserves the right, in its sole discretion, to change the Terms of Service. OliveCareWHS encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

If you have any questions about these Terms, please contact us at info@olivecare.com.ng This document was last updated in June 2023.

This policy is effective as of June 23rd, 2023.

Last updated: June 23rd, 2023.